Privacy Statement
Thrace Group recognises that privacy is important to you and is committed to protecting your persnal data.
This Privacy Statement describes the privacy practices of Don & Low LTD (“Don & Low”), including how Don & Low collects and uses your personal data through your use of this website, including any data you may provide when making an enquiry, whether via email, telephone, post, social media or otherwise.
Who we are
Don & Low is the UK based, and internationally renowned, manufacturer of innovative, high performance woven and nonwoven polyolefin technical textiles. Established in 1792, Don & Low’s international success has been based on an outstanding reputation for quality, the development of new technology and excellent customer service. Don & Low is part of the Thrace Group, whose products and solutions can be found in a variety of markets and applications, globally.
Thrace Group is a leading international group specializing in Technical Fabrics & Packaging Solutions is incorporated in Greece with headquarters at:
Marinou Antypa 20, Alimos, Greece
Thrace Group is made up of different legal entities, details of which can be found here. This Privacy Statement is issued on behalf of the Thrace Group so when we mention Don & Low, “we”, “us” or “our” in this Privacy Statement, we are referring to the relevant company in Thrace Group responsible for processing your data, being Don & Low. Don & Low is the controller and responsible for this website.
Should you wish to contact Thrace Group, you can do so at the following link.
Data Controller
Don & Low Ltd
Newfordpark House
Glamis Road, Forfar
Angus, DD8 1FR
Scotland, UK
T +44 (0)1307 452200
enquiries@donlow.co.uk
Data Protection Officer
Andreas Polykarpou
DPO@thraceplastics.com
If you have any questions about this Privacy Statement, including any requests to exercise your legal rights, please contact us at gdpr@donlow.co.uk.
What personal data we collect, why we process it and where we collect it from
“Personal Data” is data that identifies you as an individual or relates to an identifiable individual.
We collect and process different types of personal data which we receive from our customers in person or through other channels of communication such as our website, or in the frame of our business relationship. We may also collect and process personal data from publicly available sources such as commercial registers, the press, media and the internet, which are lawfully obtained. We have grouped together the different kinds of personal data we collect into the following:
- Name
- Gender
- Postal address
- Telephone number
- Email address
- Company
- Date and place of birth
Children's Data
Our website is not intended for children under 16 years of age, and we do not knowingly collect information from children to sell or promote our products or services.
Legal basis for processing your personal data
We process your personal data in accordance with data protection legislation, which requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:
B. Necessary for Don & Low or Thrace Group to comply with a legal obligation
- To comply with a legal obligation that we are subject to.
C. To serve our and third-party legitimate business interests
Legitimate interest is when we have a business or commercial need to use your information, for example to prevent fraud and enable us to give you the best and most secure customer experience. Such use is consistent with the fundamental rights of individuals, for example:
- To provide you with effective customer service and technical support;
- To respond to your requests;
- To improve the security and usability of our website;
- To execute business transactions with you; and
- To keep you updated on our new products and services.
- We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
D. You have given us your consent
- Subject to a valid consent you have freely provided for a specified purpose, the lawfulness of such processing is based on that consent.
How we share your data
Your personal data may be provided to various service providers and suppliers. Those service providers and suppliers are bound by Data Processing Agreements, and they are obliged to safeguard confidentiality and data protection according to law. We do not allow our third-party service providers to use your personal data for their own purposes and we only permit them to process your personal data for specified purposes and in accordance with our instructions.
Such service providers and suppliers may be:
- External legal consultants;
- Financial and business advisors;
- Cloud providers;
- External auditors and accountants;
- Marketing companies;
- Outsourcing companies;
- Insurance companies;
- IT companies;
- Freight forwarders;
- Recruiting partners;
- Income tax authorities; and
- Criminal prosecution authorities.
Cookies
For more information about the cookies we use and how to change your cookie preferences, please see our Cookie Notice.
International transfers of data
We share your personal data within the Thrace Group where necessary. This will involve transferring your data outside the UK to our overseas offices in Greece. As Greece is in the EU, we rely on an adequacy decision issued by the UK.
Your personal data may be transferred to service providers based in third countries in order to fulfil a legal or contractual obligation or because you have given us your consent. Whenever we transfer your personal data out of the UK to service providers, we ensure a similar degree of protection is afforded to it by ensuring that appropriate safeguards are in place.
We may use specific standard contractual terms approved for use in the UK which give the transferred personal data the same protection as it has in the UK, namely the International Data Transfer Agreement or The International Data Transfer Addendum to the European Commission’s standard contractual clauses for international data transfers. To obtain a copy of these contractual safeguards, please contact us at the contact details set out at the end of this Privacy Statement.
Data Retention
We will process and store your Personal Data for the duration of our relationship with you, and as long as reasonably necessary to fulfil our contractual and legal obligations.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation with respect to our relationship with you.